Last updated: 12th February 2026
Thank you for purchasing our Herbelleza Castor Oil product. We are committed to ensuring customer satisfaction while maintaining product safety and hygiene standards. Please read our Returns & Refunds Policy carefully.
Due to the nature of personal care and oil-based products, we only accept returns under specific conditions.
You may initiate a return if:
The return request is made within 14 days of the purchase date.
The item is unused, unopened, and in its original packaging.
The product is in a resalable condition.
You can provide proof of purchase (order number or receipt).
We cannot accept returns for:
Opened or used bottles.
Products damaged due to misuse or improper storage.
Items returned after the 14-day return window.
This policy aligns with UK consumer protection and hygiene regulations for cosmetic and personal care goods.
To initiate a return:
Contact our customer support team at herbelleza.co.uk@gmail.com.
Provide:
Order number
Reason for return
Supporting images (if product is damaged or defective)
Wait for return authorization and instructions before shipping the item back.
Unauthorized returns may not be processed.
Refunds are not automatically issued upon receiving a return request.
A refund will only be granted after direct communication with the customer and once:
The return reason has been reviewed.
The product condition has been verified.
The return has been approved by our support team.
This communication may occur via email or phone to ensure fair resolution for both parties.
Once we receive your returned item:
If approved, your refund will be processed.
If rejected (e.g., opened/used product), the item may be returned to you at your expense.
Approved refunds will be issued to the original payment method.
Processing time: 5–10 business days after approval (depending on your bank/payment provider).
Shipping fees (if applicable) are non-refundable, unless the return is due to our error or a defective product.
If you receive a product that is:
Damaged in transit
Leaking
Incorrect item sent
Please contact us within 48 hours of delivery with photographic proof. We will arrange a replacement or refund after verification.
Customers are responsible for return shipping costs unless the item is faulty or incorrect.
We recommend using a tracked delivery service, as we are not liable for lost returns.
For all return and refund queries, please contact:
Email: herbelleza.co.uk@gmail.com
Business Name: Herbelleza
Business Address: 28 Dunbar drive, BL33DP
By purchasing from us, you agree to this Returns & Refund Policy.